Frequently Asked Questions About Damage & Travel Protection
Both Damage & Travel Protection are paid for by the guest. Coverage
for damage protection is for the rental, whereas coverage for travel protection
is for the guest's reservation investment. Coverage is billed at the time
the reservation order is reviewed and approved by the vacation rental manager.
Before you can offer damage and travel protection you will need to be
a paid subscriber of VacationRentalDesk.com and have an approved merchant account.
Damage protection claims are paid for reimbursement costs to the
property manager whereas travel protection claims
are payable to the guest.
The property manager has 15 days after check-out to find and report damage
to the rental property and 45 days to resolve the issue and gather documentation (receipts,
photos, et cetera) of damaged or stolen property.
Claims are adjudicated within 7 days and then paid by check to the property manager.
For Damage Protection, a link is provided inside your VacationRentalDesk.com member dashboard to file a claim.
The process is simple and straightforward and will ask you for descriptions as well as
photos, receipts, and a police report of the damaged or stolen items.
For Travel Protection, the guest can follow a link provided in their coverage documents, which
are emailed to them after coverage is opened.
No, travel protection is available for US residents only.
In addition, enhanced travel protection
is not available for residents of Washington & New York at this time.