Vacation Rental Desk Blog

Damage and Travel Protection for your Vacation Rental Home

With you can protect your vacation rental home against damage and generate more bookings with Damage and Travel Protection Plans. 

Guests purchase a small damage waiver instead of paying large up-front refundable damage deposit, reducing sticker shock and encouraging more bookings. 

In addition, by offering Travel Insurance to guests you can give guests the confidence to book your rental knowing their reservation investment is protected.

Damage Protection

Protect your property's contents against accidental damage, as well as theft to the rental owner's property, while simplifying reservation management by eliminating the collection of large up-front refundable damage deposits.

Guests pay for coverage using the credit card on file with their reservation. Coverage is opened with a single click from the Coverage tab of the reservation order. A coverage policy document is automatically emailed to you, the owner, and a receipt of purchase is sent to the guest. 

Claims are made online in a very simple step by step wizard from the Coverage tab of the reservation order. A claim link will be emailed to you which will ask you for your contact information as well as receipts and photos of the damage. Claims must be filed within 15 days of checkout, after which you will have a maximum of 45 days to make repairs and submit receipts. Claims are then adjudicated with 7 days and you will be reimbursed for 100% of replacement costs.

Travel Protection

Travel Protection is optional, meaning guests must choose to add it to their reservation. When booking online, guests can choose between:

  • Standard Travel Protection: 7% of the reservation total
  • Enhanced Travel Protection: 10.8% of the reservation total

Standard Travel Protection secures 100% the guest's pre-paid reservation costs in case of cancellation, delay or interruption for up to 30 covered reasons including: illness, injury, natural disasters, or travel delays.

Enhanced travel protection, also known as Cancel For Any Reason travel protection, includes all the benefits of Standard Travel Protection plus the option to cancel their reservation for any reason. If the guest elects to cancel their reservation for a reason not covered under standard covered reasons, then 60% of the guest's pre-paid reservation costs are refunded. Currently this protection is not available to residents of Washington State, New Hampshire, and New York.

Please note that Travel Protection is only available for reservations that are 90 days or less in length and to US residents traveling to US and international destinations not subject to published travel restrictions by the US government.

Travel Protection may be cancelled by the guest up to 10 days from the time of purchase, provided the guest has not checked in.

Claims are made by the guest from the links inside their emailed coverage documentation, or by calling or emailing the claims department at the link below:

Travel Claims Information

Create Your Vacation Rental Website in Minutes

Ready to get started? Our vacation rental website builder will get you up and running quickly and effortlessly.

Get a Free Trial

Have a Question?

To learn more about our vacation rental websites and software please feel free to ask!

Ask a Question

Helping Managers and Owners is a user-friendly online booking and reservation management solution for do it yourself vacation rental owners and managers.

Our vacation rental website builder will get you up and running with an availability calendar and secure online booking in just minutes.

Get a Free Trial     Ask a Question

Follow Us...


News Categories

Recent Posts